Frequently Asked Questions

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Frequently Asked Questions

We accept cash, checks, PayPal, Venmo, CashApp, Apple Pay, Google Pay, and all major credit cards.

Yes, we are licensed and insured.

No, most estimates can be given over the phone. If there is a specific issue that needs to be looked at in person, we will be happy to come to the property. We can email, text, or leave the estimate sheet at the front door.

For most residential work, we require payment upon completion.

It depends. If we are only cleaning the outside of your windows and you don’t have screens on the windows, then there is no need for you to be home. If we are cleaning the outside of your windows and you have screens, we will need the homeowner to be present at the time of service, or the homeowner needs to have previously removed the screens before our scheduled visit. If we are cleaning the inside and outside of the windows, you need to be home.

Yes, we clean the glass and wipe the window sills.

No, and we do not scrape the window if they have tint installed on them.

Yes, we will remove paint overspray or splatter, as well as adhesive residue and other stubborn debris that cannot be removed by a simple wash.

We will move any furniture that is in the way of us cleaning the windows or doors at the time of service. You can certainly assist us in that matter if you wish, however, it is not necessary.

When we arrive, we will remove any screens if necessary and open all the blinds and /or shutters on all the windows. It is beneficial to us to clean the inside of the windows first and then move to the outside to finish the job.

If your windows are stuck due to a recent pain job, Clean Freaks Enterprises, LLC will do our very best to then get them unstuck. Although we have about a 98% success rate at opening paint-stuck windows, there are some circumstances that prevent us from accomplishing this task. Therefore, we cannot guarantee this service.

In most cases, it is just a couple of days, but during the busy season, it may be as much as a week.

We pressure-clean all concrete, stone entryways, driveways, walkways, patios, sidewalks, decks, fences, and gazebos. Home exteriors will be soft-washed.

No, we will move any furniture or potted plants or cover any plants that need to be covered.

We only use water when we pressure wash your driveway. If your driveway has oil stains or other stains that are hard to remove, we will use chemicals to remove the stains, but only when absolutely necessary.

We use very low pressure when applying our cleaning solution to your home and slightly higher when removing the solution. This process is called soft washing.

Soft washing is a service you only get from the best Pressure Washing companies in the industry. Low-pressure soft washing uses a water-based solution that cleans and sanitizes, killing all mildew, algae, and lichens at the root. Soft washing eliminates the microorganisms that cause staining. The great thing about soft washing is that it is safe and very effective for cleaning any surface.

The cleaning solutions we use are eco-friendly and 100% biodegradable. Our cleaning services are non-toxic as well and will not release any kind of unsafe chemicals into the area surrounding your property. All plants are wet down before and during the soft wash process. In certain conditions, we may suggest that our clients also spray those areas with a garden hose the evening after we are there.

Roof, decks, house facades, fences, stonework and concrete.

It depends on the Size(sq ft) and complexity of the roof.

Although we recommend the entire roof to ensure a uniform look, we can clean any portion of your roof. Cleaning just the stained portion of the roof is a more budget-friendly option.

The simple answer is No! We use a solution that safely and effectively cleans and sanitizes your roof, leaving it free of bacteria and fungus. Our technicians will rinse your plants, trees, bushes, and lawn areas. In extreme drought-type conditions, we may suggest that our clients also spray those areas with a garden hose the evening after we are there.

In most cases, you will notice an immediate difference, particularly if you have black stains on your roof. If you have moss or lichen growing on the roof, the cleaning solution we use will kill those organisms but not immediately remove them. It takes time for moss or lichen to die after cleaning. The dead moss or lichen will eventually detach itself and flake away. This usually happens after several hard drops of rain.

First and foremost, you should have your roof cleaned at the first site of black mold streaks or fungus growth. Waiting until the roof is covered in black mold or fungus will drive up the cost of your roof cleaning. In Georgia, the weather is relatively warm year-round. Cleaning can be done pretty much any time of the year.

There are some biocides and sealers on the market that claim to keep the algae away for good, but the test results are very limited, so no one really knows. The best thing to do after getting your roof cleaned is to have your roof sprayed on a yearly basis. For approximately 25% of the initial roof cleaning, we will come out and give your roof a maintenance coat, so the algae don’t return.

We offer a 2-Year Roof Cleaning Guarantee from the date of service at no additional cost. If any growth, such as algae or Mildew streaking, lichens, or moss, should return with our warranty period, we will revisit your home and re-clean your roof for free.

Terms & Conditions

  • The entire roofing surface must be cleaned and treated at the initial cleaning – no exceptions.
  • Homeowners must implement proper roof care maintenance to correct the cause of roof growth. Examples: tree branch trimming, annual gutter cleaning, etc. cleaning, etc.
  • Areas where the gutter pours onto a roofing section are not covered under guarantee.
  • Any tree coverage above the roof of fewer than ten feet will void the guarantee.

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